Our frequently asked questions below should answer most of your queries, but if not then please feel free to contact the Moonlight & Mistletoe Christmas Party team by calling 0800 210 0642 or emailing us at enquire@christmasofficeparty.co.uk.
Discover answers to your most common questions below.
There is no minimum booking requirement, however please note that groups of under 8 may be required to share a table with another smaller group.
You can provisionally hold tickets for 10 days with no obligation. After the 10 days, we require a £20 non-refundable/ non-transferable deposit per person to secure it. Bookings will automatically be released if payment hasn’t been received.
Bookings made from September onwards will be required to pay a £20 non-refundable/ non-transferable deposit per person on booking to secure it.
Full payment for the booking is required 8 weeks before the event. Any bookings made less than 8 weeks before will be required to pay in full on booking.
Please ensure you have read our full terms and conditions before making a booking.
Dress in your most dazzling outfits and be ‘red carpet ready’ for an unforgettable Christmas party experience. We do not allow ripped jeans, trainers, baseball/snapback caps or any sportswear to be worn on the night.
Guests aged 16+ are welcome at the venue, however they will not be able to consume or purchase alcohol. We operate ‘Challenge 25’ on all evenings, so you may be asked for ID when purchasing alcohol.
We will do our best to accommodate your request. However this will strictly depend on availability. Booking changes can only be accepted from the party organiser.
Should you require to cancel tickets, please refer to our terms and conditions:
Deposits are non-refundable and non-transferable in any event, and can only be accepted by the party organiser.
Cancellations can only be made by the party organiser and must be made in writing to head office. We do not accept cancellations over the telephone.
Refund 100% less deposit, if cancelled more than 110 days prior to event.
Refund 50% less deposit, if cancelled more than 56 days but less than 110 days prior to event.
No refund, if cancelled 56 days or less prior to event.
Full payment is required to reinstate cancelled tickets.
Any monies lost as a result of cancellations or drop-outs cannot be used for any other goods or services (including but not limited to drinks or casino money pre-orders).
Tickets will not usually be required but if they are they will be sent out 2-3 weeks prior to the event date and will only be sent out once full payment has been received and all menus and table arrangements have been submitted.
Payments can be made via bank transfer, debit or credit card (online or via your Party Leader Login Dashboard), or by calling us on 0121 260 1872.
Please ensure you quote your booking reference number when paying via bank transfer; this can be found on your booking confirmation email and invoices. We are unable to allocate any payments without this.
Bookings will automatically be cancelled if payment hasn’t been received by the specified date. All deposit payments are non-refundable/ non-transferable and therefore would be lost.
Full payment for the booking is required 8 weeks before the event. Any bookings made less than 8 weeks before will be required to pay in full on booking.
Our regular tables seat up to 10 people. In some cases we can provide tables of 12 (subject to availability, as we can only accommodate a small number of these tables per date). Larger numbers are split over tables located directly next to each other.
Due to ongoing changes in configurations, table plans are not completed until the day before each event (in some cases the day of). On arrival, your hostesses will inform you of your exact table number.
Yes - we require all parties to assign their guests to the tables allocated to them. All table plans must be submitted via our online booking system at least 4 weeks prior to the event. Failure to do so will result in tables being automatically set.
We hire a professional photographer for each event who will be more than happy to take formal (or informal!) photos throughout the evening.
Photos taken during the evening can be found on our Facebook pages a few days after the event.
Once you have paid your non-refundable/ non-transferable deposit, you will receive a link and details to login to your own online dashboard. Here you can invite your guests, submit menu choices, assign tables, pre-order drinks packages and make payments.
You can simply enter them as ‘Guest 1, Guest 2…etc’ and these can be amended at a later date. Please ensure there are no duplicate names on the list.
No problem - you can add your guests without adding their email addresses, either by leaving the box blank or putting in one email address for all.
Under no circumstances do we allow guests to bring their own drinks (alcohol or other) onto the premises.
We do not accept any drinks orders for vouchers or packages less than 2 weeks before the party date. Any orders made are only confirmed once payment has been received. Drinks can be ordered through your Party Leader Login Dashboard, via email or over the phone.
No - the venue’s licence conditions do not permit beverages to be removed from the venue.
Once you have paid your non-refundable/ non-transferable deposit, you will receive a link and details to login to your own online dashboard. You need to invite your guests onto the portal first, then they will receive an invite to submit their own menu (provided that their email address has been submitted). Alternatively, you can do this yourself from the Delegates tab.
Yes. We offer a set menu with a Vegetarian alternative.
We hold full allergen information in the office which can be sent to you upon request and our menu can be adapted accordingly.
As it is a set menu we regret that we are unable to prepare alternative dishes.
Menu choices for every member of your party must be submitted no later than 6 weeks before the event.
If you do not select your menu or fail to do so by the given deadline, your menu will be pre-selected for you and we will be unable to cater for any dietary requests.
You can provisionally hold tickets for 10 days with no obligation. After the 10 days, we require a £20 non-refundable/ non-transferable deposit per person to secure it. Bookings will automatically be released if payment hasn’t been received.
Bookings made from September onwards will be required to pay a £20 non-refundable/ non-transferable deposit per person on booking to secure it.
