1 Booking Terms
1.1 Bookings can only be accepted on receipt of an appropriate deposit.
1.2 We recommend that you make a provisional booking via telephone prior to sending your email confirmation, to avoid disappointment if the date is not available. A provisional booking will be held for ten days, by which time the deposit must be received. If your booking is made less than 8 weeks before your event date full payment is usually required.
1.3 Should the deposit not be received within ten days the booking will automatically be released.
1.4 Non-payment of final balance by the date due will render our contract with you void.
1.5 We regret that we are unable to make any changes to your booking, menu choices, or wine order on the day of the event.
2 Refunds and Cancellations
2.1 Deposits are non-refundable and non-transferable in any event, and can only be accepted by the party organiser.
2.2 Cancellations can only be made by the party organiser and must be made in writing to head office. We do not accept cancellations over the telephone.
2.3 Refunds due will follow in January from head office, cancellation charges are non transferable.
2.4 Cancellation charges and refunds will be calculated as follows:
|If you cancel||We will refund|
|More than 110 days prior to event date||100% less deposit|
|More than 56 days but less than 110 days||50% less deposit|
|56 days or less p.t.e.d||No refund|
3. Tickets and Table Plans
3.1 Tickets will not usually be required but if they are they will be sent out 2-3 weeks prior to the event date and will only be sent out once full payment has been received.
3.2 Due to ongoing changes in configurations, tables will be not be allocated until the day before each event. All table plans must be submitted via our online booking system.
4.1 Any drink vouchers purchased are non-refundable after the event, cannot be exchanged for cash on the evening, and are only valid for the year as stated on the drinks voucher.
4.2 Should you wish to order a drinks package, this must be purchased for all guests booked onto your party. We regret we are unable to make concessions at the event for guests who have not pre-purchased drink packages.
4.3 Unlimited drinks packages, drinks vouchers, spirit bundles, and cocktail vouchers cannot be purchased at the event.
4.4 Customers are responsible for checking their drinks on order and delivery and we cannot replace missing drinks after drinks have been delivered and signed for.
4.5 At the event, any queries regarding your beverage order must be made with a member of staff at the time. We advise you take your beverage invoice as proof of purchase on the evening. Any queries not raised on the evening cannot be dealt with post-event.
4.6 Guests may not, under any circumstances, bring their own drinks.
4.7 All Inclusive Wristbands: When opting for all inclusive wristbands, please note that all members in the party must purchase a wristband prior to the event (not sold individually). Wristbands must be on each guest’s wrist to be valid upon drink order. Any wristbands that are not on wrists will be invalid at the bar. The wristbands must not be damaged, broken or looked to be tampered with. You may order up to 2 drinks at a time per person. It will be left to the venue’s discretion to decide whether to serve guests.
5 Menu Pre-Orders
5.1 There is a set menu for this event, with a vegetarian alternative. A special dietary requirement is also available on request. Menu choices must be received no later than 6 weeks prior to your party date and must be submitted via our online booking system. We will not accept menus submitted any other way.
5.2 Meji Media will endeavour to accommodate late menu or detail changes but will not be held responsible for changes communicated less than 2 weeks before the event date.
5.3 lf group menu options are not made before the event the standard Christmas menu will be served.
5.4 Meji Media reserves the right to make changes to the advertised menu in the event of shortages in the supply of particular items, but undertakes that a 3-course meal will be served.
6. Venue/Event Conditions
6.1 The Customer is responsible for its guests and will procure that its guests comply with these Conditions (where relevant) and with any rules, licensing authorities, regulations and directions set down by Meji Media Ltd, the Event organiser and/or the Venue owner including, without limitation, any and all conditions of sale applicable to Tickets.
6.2 For the safety of the Customer, its Guests and others, the Customer must follow all reasonable directions given to it by Meji Media Ltd or Meji Media Ltd's agents at the Venue.
6.3 The Customer will not resell or otherwise transfer, or offer for sale or transfer any part of a Package without the prior written consent of Meji Media Ltd.
6.4 The Customer will not use any or part of a Package (including, for the avoidance of doubt, any Tickets) as prizes in competitions, sweepstakes, raffles, draws or for other similar commercial, promotional or charitable purposes without Meji Media Ltd's prior written consent.
6.5 The Customer shall (and shall ensure its Guests shall):
- not use any part of the Venue for any business purpose other than entertainment or hospitality;
- not display any branding, signage or other commercial identification at the Venue;
- not use the Venue or access to the Venue for the purpose of bookmaking;
- not bring any food or drinks into the Venue unless purchased from a caterer at the Venue;
- comply with any dress code
6.6 The Customer shall be responsible for ensuring the good and orderly behaviour of its guests whilst at the venue and Christmas party event and shall ensure that they do not behave in such a way as to cause (in Seller's opinion) any offence, nuisance, damage, disturbance, annoyance, interference or inconvenience to Meji Media Ltd or to any other users of the Venue. Meji Media Ltd and/or the authorised staff of the Event organiser or the Venue may, without prejudice to any other rights and remedies that Meji Media Ltd has, remove the Customer and/or any Guest that Meji Media Ltd believes are behaving in such an unruly way from the Venue and/or the Event.
6.7 The Customer acknowledges that Meji Media Ltd and/or the authorised staff of the Event organiser or the Venue reserves the right to refuse entry to the Customer and/or any Guest, or to remove the Customer and/or any Guest from the Venue and/or the Event, temporarily or permanently when they reasonably believe that such individual is intoxicated or if granted entry will be disruptive to the enjoyment, comfort and/or safety of others or will commit an offence or will otherwise not comply with these Conditions;
6.8 As a minimum, smart casual attire is required in the facilities at the Venue and the event organiser reserves the right to refuse admission to any person wearing inappropriate items of clothing and/or footwear or to require any such person to leave the Venue. Specific advice in relation to dress code will be included in the event information section of any hospitality documentation sent to the Customer.
6.9 Where drinks are bought on a consumption basis, returns of open bottles of wine, spirits, and part kegs of draught beer and lager cannot be accepted.
6.10 Meji Media Ltd accepts no responsibility for personal possessions brought into the Venue by the Customer or its guests.
6.11 Prior consent of the Meji Media Ltd must be sought for any entertainment or services which the Customer wishes to provide within the Venue for the benefit of itself, or Guests
6.12 A breach by the Customer of our T&Cs shall entitle Meji Media Ltd to terminate the Contract without refund to the Customer.
6.13 The Customer shall indemnify Meji Media Ltd in full against and hold Meji Media Ltd harmless from all claims, costs, damages, liabilities, expenses (including but not limited to legal expenses) demands and judgements awarded against or incurred or paid by Meji Media Ltd as a result of or in connection with any and all acts or omissions of the Customer, its guests, employees, agents or subcontractors including but not limited to acts or omissions at the Event and damage caused to the Venue by the Customer or its guests.
7.1 Prices shown within the brochure including VAT are at the rate of 20%, and are subject to change should the VAT rate change.
7.2 Meji Media reserves the right to refuse admission, or remove from the function, any person whose condition, in the opinion of the staff of Meji Media, interferes, or is likely to interfere, with the enjoyment of the function by other participants.
7.3 Meji Media does not accept any responsibility for any person prevented from entering the function, or asked to leave due to their conduct.
7.4 Meji Media will take every care to honour commitments, but reserves the right to amend or alter all or part of the programme of Meji Media and regret that they will not accept liability for errors, omissions or cancellations.
7.5 Meji Media does not accept any liability & shall not be liable for non-completion of the event, or for any delays arising as a result of;-
Strikes, Riots or Lockouts affecting any trade with which Meji Media is concerned, adverse weather conditions, loss, damage or cancellation due to Fire, Flood, local authority licencing changes, or any other cause beyond its control.
7.6 These Terms and Conditions are governed by English Law and in the unlikely event of a dispute, the parties shall submit to the exclusive jurisdiction of the English Courts. The liability of Meji Media in respect of any breach of these Terms and Conditions, including any applied Terms shall not extend to any consequential loss whatsoever suffered by the client or their guests.
7.7 Dates and timings are subject to licensing approval.
7.8 It must be appreciated that labour, entertainment and certain food items must be booked and paid for in advance.
7.9 We do not accept any responsibility for loss or damage to any vehicles whilst on our premises.
7.10 We accept all Christmas party bookings in good faith, but reserve the right to amend all or part of the advertised programme and regret they cannot be held responsible for errors, omissions or cancellations.
7.11 We regret that we cannot be held responsible for inclement weather affecting your attendance of any function.
Head Office Address:
Creative Industries Centre - Wolverhampton Science Park
Tel: 0800 210 0642